Host:

Below are some of the Core Responsibilities that make up the priority functions and most important responsibilities of this position.

• Welcome guests to the venue

• Provide accurate wait times and monitor waiting lists

• Manage reservations

• Escort customers to assigned dining or bar areas

• Provide menus and announce server’s name

• Greet guests upon their departure

• Coordinate with wait staff about available seating options

• Maintain a clean reception area

• Cater to guests who require extra attention (e.g. children, elderly)

• Answer incoming calls and address customers’ queries

• Assist wait staff as needed

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

• Ability to accurately report information.

• Ability to scrupulously follow all By the Sea Resorts and hotel policies and procedures.

• Attend required meetings.

• Projects and assignments are completed thoroughly, professionally, and with care.

• Adjusts to high-pressure conditions and is open to change.

Front Desk:  

The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

• Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.

• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.

• Maintain a warm and friendly demeanor at all times.

• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

• Establish and maintain good communications and team work with fellow employees and other departments within the hotel.

Food & Beverage:

Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position.

• Greet all guests in a warm and enthusiastic manner.

• Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.

• Write order on check or memorize order.

• Relay order to kitchen and service bar.

• Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout.

• Total bill and accept payment or refer guest to cashier.

• Ladle soup, portion pies and desserts, and brew coffee.

• Clear and reset counters or table at conclusion of each course.

• Notify a manager immediately of any guest complaints.

• Use proper etiquette guidelines for seating guests.

• Practice and observe all safety rules and procedures.

• Assist all service personnel in any duties as requested.

• Maintain and follow all cash handling procedures.

• Ability to accurately use various restaurant software.