SERVER:  

Food and Beverage employees are required to perform various food and beverage related tasks including: 

- Cooking or preparing food items according to procedures or recipes

- Placing food items on serving plates or dishes along with required condiments and utensils to present to customers

- Preparing cold drinks, warm drinks, and other non-alcoholic beverages.

- Some employees will serve alcoholic beverages and must strictly follow all state and federal laws related to serving alcohol.

- All items must be prepared quickly and accurately ensuring no waste and in accordance with production and portion requirements and quality standards while maintaining a safe, sanitary work environment.

- F & B employees may be responsible for handling sales which will include: taking correct orders, entering sales in cash register, taking money, counting out correct change (coins/ bills), giving change to customers, and completing credit card transactions.

- All F & B employees will be responsible for maintaining and cleaning all Food Service areas including preparation tables, equipment, dishes, floors, supply areas, refrigerators, coolers, sales areas, and customer areas (tables, chairs, serving lines, condiment stands, etc.).

- Demonstrate a high level of customer service. Respond to and take appropriate action to resolve concerns and complaints of guests.

- Keep supervisor/ manager informed of situations relating to facility operation, patron complaints or concerns, accidents, emergency situations, damages, and potential safety hazards.

- Attend departmental and team meetings as well as participate in all additional training courses.

- Perform all duties in a safe manner.

- Employees may be asked to move to different locations or job assignments within the property, as needed.  

HOST:  

Responsible to greet arriving guests, welcome them into the establishment and seat them at a table. As the first contact between the customers and the restaurant, the host/hostess is a personal representation of the service and overall hospitality of the staff of the restaurant. While guests are waiting to be seated or waiting for take-out orders to be ready, it is the job of the hostess to ensure that the guests are made comfortable and kept informed of the status of their orders or wait times.

Specific duties may include but are not limited to any combination of the following:

-Monitors the open dining sections of the restaurant for empty and cleaned tables.

-Escorts the guests to the dining room.

-Estimates wait times for guests and monitoring the guest waiting list.

-Ensures that the needs of the guests are met while they are waiting.

-Keeps dining room occupancy chart current.

-Answers the telephone.

-Books reservations.

-Assist wait staff as needed, taking initial drink orders, moving tables together, etc.

-Inspect assigned restrooms and clean as needed.

-Complete additional duties as assigned by supervisor.

-Other duties may be assigned.

-Please be sure to review the menu before arriving to Bubba Gump Shrimp Company.